Privacy Policy

Overview

VinVin.one operates a dealer management and digital services platform supporting automotive dealerships and consumer interactions including financing, Buy Here Pay Here programs, AI chatbots, IVR phone systems, and vehicle data management.

This Privacy Policy describes how VinVin.one ("we," "us," or "our") collects, uses, and protects personal information when you use our platform.

Data Collected

We collect the following types of information:

• Dealership Account Data: Business information, user accounts, login credentials, and administrative details
• Consumer Inquiries: Contact information and vehicle interests submitted through dealer websites
• Financing & Payment Records: Loan applications, payment history, and BHPH account information processed through our platform
• Chatbot & IVR Interactions: Conversations with AI assistants via website chatbots, SMS, and phone calls
• VIN & Inventory Data: Vehicle information including VIN decodes, pricing, photos, and listing details
• Technical Usage Data: IP addresses, browser information, device data, and platform usage analytics

Financing & BHPH

When processing financial data:

• Financial data is processed securely using third-party providers and industry-standard encryption
• VinVin.one does not store full banking credentials or complete credit card numbers
• VinVin.one acts as a technology provider and does not provide lending, make credit decisions, or offer financial advice
• All financial services and BHPH terms are performed by dealerships and their lending partners

AI & Chatbots

Our platform uses AI-powered features:

• Chatbot and IVR interactions may be stored and processed using AI services to provide assistance
• Conversations are used to improve system performance and provide better service
• AI-generated responses are for informational purposes and may contain inaccuracies
• Dealerships and users should independently verify all information provided by AI systems

Data Processing

VinVin.one processes personal data on behalf of dealerships to provide platform services. Dealerships remain the data controllers and are responsible for:

• Ensuring lawful collection of customer data
• Providing proper disclosures to their customers
• Compliance with applicable privacy regulations

Security & Retention

We apply reasonable security safeguards including:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security monitoring and updates

We retain data only as necessary to provide services and meet legal obligations. Upon account termination, data may be deleted or returned upon request.

Cookies

VinVin.one uses cookies to:

• Maintain user sessions and preferences
• Improve functionality and analyze usage
• Provide relevant content and features

Users may manage cookie preferences in their browser settings. By continuing to use the site, users consent to cookie usage.

Breach Notification

VinVin.one will notify affected dealerships of material data breaches in accordance with applicable laws and our data processing agreements.

Missouri Compliance

Dealerships and platform operations follow Missouri consumer protection and automotive regulations.

Contact

For privacy-related questions or requests, please contact us:

Email: support@vinvin.one